- Shipping & Returns
Shipping & Returns
Free Ground Shipping
Most orders ship same day if ordered by 2pm CST with UPS Ground.
We pay ground shipping and insurance charges on every package within the continental U.S. A small $5.00 process fee is added to each order regardless of size or payment method. If a product is needed sooner, the customer is able to choose Next Day, 2nd Day, or 3 Day Service and is responsible for any extra shipping expense.
Ship times are set by the carrier and Richards is not responsible if carrier is unable to fulfill forecasted shipping schedule.
Please inspect goods when they arrive. If there is a problem with the order, please call within 10 days from purchase to arrange return and/or replacement of merchandise. Any damage occurring during shipment needs to be reported to the carrier immediately at time of delivery and the shipping box saved.
Returned goods are subject to a 20% restocking fee and return shipping charges.
Special orders are not eligible for return.